Companies like Campari Group, Leatherman Tool Group and Northrop & Johnson are harnessing the transformative power of Microsoft Dynamics 365 Copilot to break down data silos and enhance customer interactions. From uniting CRM and ERP to empowering sellers with AI-driven insights, Dynamics 365 Copilot is giving service experiences a major facelift. Read this blog to discover why an incredible 63,000+ customers are experiencing Copilot in Microsoft Dynamics 365.
What is Microsoft Sales Copilot?
Microsoft Sales Copilot is a role-based tool designed to assist sellers by increasing their productivity and personalizing customer interactions. It integrates with tools like Outlook, Microsoft Teams, and Dynamics 365 Sales, and even connects to other CRM systems like Salesforce. By automating CRM tasks and providing real-time insights, Sales Copilot helps sellers prepare for meetings and follow up with customers more effectively.
How does Dynamics 365 Customer Insights enhance customer experiences?
Dynamics 365 Customer Insights combines customer data platform and journey orchestration capabilities to help organizations act quickly on customer insights. It provides a 360-degree view of customer profiles, predicts customer lifetime value, and surfaces the next best actions for sales and service teams. This integration allows businesses to create more cohesive and personalized customer experiences.
What is the AIM program for cloud migration?
The AIM (Accelerate, Innovate, Move) program is designed to assist businesses in transitioning from on-premises solutions to cloud-based Microsoft Dynamics 365 applications. It offers tailored assessments to help customers understand the migration process, provides expert implementation guidance, and includes exclusive offers to optimize investments. This program aims to facilitate a smoother transition to AI-powered technologies while enhancing business agility.
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